Understanding and supporting people with dementia requires a careful and respectful approach. Although we often act with the best intentions, some of our behaviours and communication methods can have unintended negative consequences.
Ignoring a person with dementia, even if out of discomfort, can lead to feelings of isolation and neglect. Always ensure inclusive communication, where even a simple smile or a brief greeting can be valuable.
It is important to always treat people with dementia as adults, regardless of the stage of their condition. Avoid a childish approach, such as using a childish tone of voice or diminutive words, which can be demeaning.
It is respectful to call persons with dementia by their names, preferably starting with the surname unless otherwise requested. Avoid nicknames unless you belong to the person's close circle.
People with dementia are not constantly confused. They experience lucid moments when their insight and memory may temporarily improve. So don't automatically assume they are always confused.
Constantly testing the memory of someone with dementia can be frustrating and demoralising. Avoid questions that remind them of their limitations and, if necessary, reintroduce yourself without reminding them of previous encounters.
Always discuss matters directly with the person with dementia, not about them as if they were not there. This promotes respect and dignity and avoids feelings of exclusion.
Focus on what the person can still do, rather than what is no longer possible. Encourage and praise activities they can still be involved in, which can boost their self-confidence.
Recognise that difficult behaviour such as wandering or repetitive questions is often a symptom of the condition and not a conscious choice. Learn to accept and distract from behaviour if possible.
Respect is crucial. Treat someone with dementia in a way you would find pleasant and respectful yourself.